Frequently Asked Questions
Frequently Asked Questions

WHOM SHOULD I CALL IN AN EMERGENCY?

Call 911 for critical emergencies. If you need to talk to one of our doctors after hours call (734) 712-3888. You will reach the hospital operator and ask that our on call doctor be paged.  If your call is not returned within 15 minutes, call back and inform the operator.

HOW DO I SEE ONE OF YOUR DOCTORS?

Your primary care provider will refer you to our office.

HOW DO I MAKE, CANCEL OR CHANGE AN APPOINTMENT?

To request a new patient visit you will need to call our office at (800) 482-3972 or (734) 712-3470.  You may also do so on our patient portal located on our website www.kidneyaa.com.

DO I NEED A INSURANCE REFERRAL FORM AT THE TIME OF MY VISIT.

Depending on your insurance company, you may need to bring a referral at the time of your visit.  Check with your primary care provider's office.

WHAT SHOULD I BRING WITH ME TO MY APPOINTMENT?

Your insurance card(s), photo identification card, referral form (if necessary, see above) previous medical records and current medicaion list.  You may fill out our questionaire and information sheet online. Ask our office for details on our online services.

WHAT DO I DO IF MY INSURANCE HAS CHANGED? 

Call the office at (800) 482-3972 or (734) 712-3470 and ask to speak with the Billing Department.

Please allow us 72 Business Hours to respond and or refill your prescriptions

If this is a life-threatening emergency call 911 immediately.  If you are sick now, please proceed to the nearest Emergency Room or call 911.  Do not use this site to query or contact your nephrologist for any acute illness.  Patient portal requests are not answered immediately.